Name: Melody R.
Position: Customer Support Technician
At the end of 2015, we were looking to expand our customer support team and were hoping to find someone that had a genuine interest in technology that could help troubleshoot and fix computer issues that customers may have. We brought Melody on board and she filled that need perfectly. Over the past couple of years, she has been the ultimate team player by helping out in both in our shop department as well as our customer support team. From answering phones, troubleshooting router issues, fixing computers and signing up new customers, Melody has done it all. She’s never been shy to help out where needed and continues to take the initiative to always push herself to learn and keep up with the latest advances in technology. As we continue to grow as a company, we know our current and future customers will be in good hands when Melody is helping out.
Melody has now called Porterville home for the past few years after having lived in three different states in the past seven years. During her free time from work, a lot of her time is focused on her 9-year-old daughter. She also enjoys quiet time, getting lost in a good book or playing her favorite video games. Spending time playing music or practicing yoga has been her go to for unwinding after a long day at work. She also would like to get back into painting small figurines for tabletop games.