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Dealing with Challenges Related to COVID-19

Day to day life during this pandemic has slowly settled into what we hope is a temporary new normality. The way we interact with one another, shop, dine and conduct business has seemingly changed overnight. Like the vast majority of all of you reading this, a choice wasn’t given to any of us on how to proceed in this time of uncertainty. Life as we knew it changed, and there was nothing we could do about it – except adjust.

And adjust, we did! First and foremost, we want to extend our appreciation and gratitude for everyone in the medical profession that has boldly taken this pandemic head on. We also extend our thanks to everyone that the local and federal authorities considered to be essential. You were asked to show up for work, put yourselves at risk, in order to help provide essential items and services to our community. Again, thank you.

Being considered an essential business, we are getting to experience both sides of the new normality. We are extremely proud of our employees for coming to work with the goal of serving our community as best we can. With the world seemingly becoming a remote environment overnight, reliable Internet and phone service became even more important than ever. Our employees have answered the call every single day to provide said service to all our existing customers and those who would soon be calling us with a need. As a company, for over 35 years have preached about customer service and the desire to serve our local communities, and it has been an absolute honor to watch our employees put those words into action in the most trying times.

In order for our employees to continue to answer the call and support our customers, we had to make sure we put them in the safest position possible. Management kept a close watch on the ongoing changes and recommendations by the federal health officials and government agencies. With these changes, we had to ask our customers to adapt as well.

We wanted to make sure that not only were our employees protected, but our customers health was as well.  Gloves, masks, hand sanitizer and other cleaning supplies were made available to all employees. Our front lobby at our office was closed to the public and we increased cleaning procedures. Our field crew began installing service in ways to prevent close contact with customers and our consulting department began preforming the vast majority of their work by remote sessions with clients.

While none of these changes were perfect solutions to every hurdle that was brought on by COVID-19, they gave us the best opportunity to serve our customers. We take great honor in being able to help connect students with reliable Internet service so they can continue their studies from home. Same can be said for those who were in great need of a reliable Internet connection for telecommuting purposes. We take great pride in being the Internet Service Provider that you choose to stay connected with family and friends during a time when you are being asked to stay separated from. For those of you who had no choice but to stay home from work and ride this pandemic out at home, its our pleasure to provide you a service to binge watch your favorite shows or sharpen your skills on your favorite video games. No matter what your situation is, you’ll get our best because you’re all essential. We know fast, reliable Internet is essential for everyone.

As restrictions are slowly being lifted, our commitment of servicing our customers in the highest standards possible will continue as they have for the past 35+ years. COVID-19 has changed the way we live. It is quite possible these changes may, in some form or another, be here to stay, whether we like it or not. While there is still a lot of uncertainty in our lives at this time, one thing is certain – we are here to serve you through it all.