Employee Spotlight Series – Meet Michael!

Name: Michael L.

Position: Field Service Technican 

Michael was hired last month and was brought on to be part of our Wireless Field Service team. With a history of working as part of a customer service team and field work as a technician, we felt like Michael would be a great fit on our team.  As a member of our Field Service department, he will be tasked with installing wireless Internet service, troubleshooting connections and upgrading customers equipment to the newest models. He has been eager to learn from the rest of our team members and continues to jump in without hesitation to continue learning the ropes. A friendly and polite attitude like Michaels is always a welcomed addition to our team. We strive to make sure our customers are taken care of and we feel that Michaels attitude will fit in well with that mentality. We look forward to seeing him continue to learn and grow within the company and see what the future holds for him here.

Outside of work, Michael’s main focus is on the well being of his family.  He enjoys exploring with his wife and son, making sure to stop along the way to try fancy and interesting food.  While at home, Michael takes his interest in food, into the kitchen where he really enjoys cooking.  Spending time watching his favorite TV shows and movies or playing basketball with his friends is another way he likes to unwind and enjoy his time out of the office.

Employee Spotlight Series – Meet Tayler!

Name: Tayler D.

Position: Sales Specialist 

In July of 2015, Tayler was hired as a Customer Service Representative. She had a great attitude and was quick to learn whatever we challenged her with.  She helped answer phones, take payments, troubleshooting with customers and taking service inquires. Soon after she was promoted to the department coordinator and helped oversee customer needs and made sure they were being handled. She excelled in that role and when the position opened for a Sales Specialist, Tayler was a natural fit. She has an outgoing personality and is great at talking with customers to understand what they need and at explaining how our services can be a good fit for them.  During the time Tayler has been a part of our team, she’s shown she’s a team player and willing to help other employees and our customers. We look forward to seeing what the future has in store for her as we continue to grow as a company.

Out of the office, Tayler enjoys spending time with her family, either BBQ’ing here in town or taking a drive over to the coast to visit her grandma. The whole family consider themselves adrenaline junkies, so trips to Magic Mountain are always a must.  In the near future, Tayler and her family are hoping to take a trip somewhere outside of the US. She also enjoys reading the Harry Potter series and hopes to write her own fictional novel one day.

Employee Spotlight Series – Meet Mark!

Name: Mark J.

Position: Sales & Marketing Manager

Mark started with OACYS in 2002 as a field wireless tech, installing fixed wireless Internet back when that was a very new technology.  He learned quickly and was dependable and had a good attitude.  As the company grew positions opened for Customer Relations Manager and later Office Manager, and he was quick to take on the challenge as each position was offered to him.  He does a great job of overseeing our customer service staff to ensure any customer concerns are followed through to completion.  Mark provides training to new hires, and also produces the sales materials we use for our Internet, Voice and IT services.  Mark has a quick wit and calm demeanor that is appreciated by fellow employees as well as OACYS customers.  He is a great asset to the OACYS management team, and we look forward to another 16 years with Mark as a part of our team.

As the office’s self-proclaimed coffee addict, Mark spends the majority of his free time traveling and looking for new places to explore. He enjoys spending time hiking and camping with his son, friends and family. While traveling and hiking, you’ll find a camera in his hand as he really enjoys photography. During the spring time and summer, you’ll also find Mark out on the softball fields playing slow pitch in the men’s and co-ed leagues.

Employee Spotlight Series – Meet Jose!

Name: Jose B.

Position: Field Service Technician

Jose joined our Field Crew team at the beginning of 2017 and quickly showed us why he was going to be a great addition. From the start, his strong work ethic and reliability were easy to recognize. He quickly picked up on the skills needed to get customers installed with our wireless Internet service.  Jose has steadily progressed in troubleshooting Internet connection issues, configuring home networks and conducting site surveys. His easy going and polite personality has always been appreciated with our customers, as they can tell he cares that their needs and interests are being taken care of. Jose continues to show growth in the field on a daily basis and is ready for more responsibilities.  He’s been a great addition to not only our Field Service team, but to the company as a whole. We are excited for what the future holds for Jose here at OACYS.

Outside of work, Jose spends much of his time with his wife and 3 young children. Originally from Argentina, Jose grew up playing and watching soccer and baseball. He played both sports in high school at Monache and still follows the Argentinian sports team and the NY Yankees. His biggest passion however is music. He grew up around a family full of musicians and has enjoyed playing the drums and guitar since his childhood.

Employee Spotlight Series – Meet Crystian!

Name: Crystian C.

Position: Field Operations Manager

Crystian has been with OACYS since 2007.  He started as a wireless field technician installing client radios on a daily basis.  As the company grew, Crystian advanced quickly as he worked on tower projects and in short order took on the responsibility of Tower Operations Manager to oversee the large network of radios used to serve wireless Internet across the valley.  He is also the OACYS Field Ops Manager, supervising our install crews as well as tower crews.  Chris is a very sharp technician, and in addition to all of the above responsibilities he is a Senior Network Engineer that sets up and works with all of our core routers and switches.  When there is a problem that can’t be resolved by the rest of the team, Chris dives in and quickly gets to the bottom of the issue to get it resolved.  Chris is a great asset to our company in many different ways, and we look forward to at least another 11 years with him in our management team.

Outside of work, Crystian’s hobbies and interests usually include his wife, son and extended family. He likes having his family over to enjoy game nights, playing soccer and volleyball together and of course BBQ. While he’s busy mixing new spices together for a new rub, he’s cheering on the SF Giants. When time permits, Crystian and his family enjoying heading out of town to San Francisco to catch a game in person and enjoy walking around the city.

Employee Spotlight Series – Meet Ava!

Name: Ava M.

Position: Customer Accounting Specialist

In February of 2017, Ava joined our team as a customer service representative. Ava came with little experience in the technology world but it wasn’t long before she was answering phones and helping customers with whatever need they had whether it be taking payments or troubleshooting an Internet issue. Ava has proved to be a great asset to the company, she is always up to the challenge of learning new things and helping out wherever she is needed. She is great at multitasking. Aside from her duties in customer service, she also works in the accounting department and has taken on many tasks such as processing paperwork that comes in from service calls to new installs. She also helps out with invoicing, processing payments and keeping account information up to date. We are glad to have Ava as part of our team and look forward to seeing her advance in the years to come.

As a mother of two young children, it is no surprise that life outside of the office revolves around her family.  She loves spending time with her son and daughter, watching them get bigger by the day. Between chasing them around and busy days at the office, Ava enjoys being able to catch up on her favorite shows or enjoy some quiet time reading. Between a good show or a good book, a little quiet time to herself allows her to relax and unwind.

Employee Spotlight Series – Meet Martin!

Name: Martin K.

Position: Consulting Services Manager

Martin has been with OACYS for almost 3 years, and since that time he has risen from a consulting technician into our Consulting Services Manager.  He started at OACYS with a good background in IT and phone service, and quickly learned OACYS services and our “go the extra mile” philosophy.  He works directly with our business clients daily to keep their servers and networks running smoothly, while also coordinating his consulting crew and providing them the support they need to resolve any problem at client locations.  Martin also oversees our voice service department, ensuring our Hosted Voice clients have a phone solution customized to their business needs.  Martin is a key member of the OACYS team and management, and we look forward too many more years of his excellent work ethic.

When Martin gets some much-deserved down time, his favorite thing to do is spend time with his daughter and family. When he has time for a little adventure, his go to spot is in the mountains. You can count on finding him up there during hunting season or shooting with his friends in order to get ready for the season.  If he isn’t in the mountains shooting, there’s a good chance he’s out on the golf course hunting birdies.

Employee Spotlight Series – Meet Sergio!

Name: Sergio M.

Position: Field Service Coordinator

Sergio is approaching his 4-year anniversary working here at OACYS and has been a big asset to our Field Service Division since day one. He quickly progressed through the training phase and soon took lead on one of our field crew teams. As we began expanding that department, Sergio was tasked with training new employees and helped show them the ropes. He eventually moved from the field crew into a coordinating position where he now works directly under our Field Operations Manager. In this role, he helps keep a pulse on the health of our wireless network and pinpoints customers connections that need a service call to ensure the quality and reliability of our wireless network. Sergio has also become one of our primary tower climbers and spends a lot of his time adding and maintaining wireless equipment at our tower sites.

Spending time with his wife and two daughters is Sergio’s main focus when he’s off work.  They enjoy spending time together outdoors, whether that is camping or over at the coast.  One of their other favorite places to go together is Six Flags Magic Mountain and Hurricane Harbor. Typical for a tower climber, his favorite rides are the highest roller coasters. For a little more relaxing experience, Sergio enjoys spending time playing games at home with his family and friends.

Employee Spotlight Series – Meet Jon!

Name: Jon B.

Position: Consulting Technician

In October of 2016, we brought Jon onboard to join our IT Consulting team.  He brought with him experience in networking, cabling and an appetite to learn.  It didn’t take long to see he also had a great work ethic. He quickly became someone we could rely on to get work done. He has taken on roles in several different types of projects, ranging from rewiring networking closets, setting up internal wireless networks to installing both residential and business phone service.  He’s also become a certified tower climber and has been involved in some of our recent tower work. His skill in construction has been a great asset around the office which has made him one of our go-to-guys to take on miscellaneous projects here. With a great work ethic and the willingness to take on any role, we are excited to see him put that to use for all the future consulting projects that will come his way.

Staying true to the theme of fixing things at work, Jon also enjoys remodeling projects at home or for his family.  His attention is also focused on spending time with his wife and four children, which range between the age of 13 and 6. They enjoy relaxing and watching movies together, as well as heading to the beach to spend time together. If any other spare time pops up, Jon just might be able to sneak off to the golf course to enjoy a round of golf.

Employee Spotlight Series – Meet Diane!

Name: Diane P.

Position: Bookkeeper

This month we are celebrating the 17-year anniversary for Diane joining our OACYS team! Diane has spent the past 17 years helping out in finance department overseeing payment entries, handling billing, invoicing and payroll.  Throughout the years she’s been a reliable source of information for our customer service department to help answer any questions customers have about billing and account information.  Diane has been an amazing employee for so long, we wouldn’t know what to do without her! She has a keen eye for making sure our books are balanced and has helped keep track of every penny earned and spent over all these years. It’s also no secret that she has good eye for picking the winning lottery scratchers as well!  It goes without saying that words can’t express the gratitude we share for Diane for all the years of service and loyalty she has given to the company.

Diane’s biggest enjoyment outside of work is spending time with her family.  She has four grand children that she is very close with and enjoys keeping up with their activities.  Between school and sports events, she always has something planned throughout the week that keeps her on the go. When she does have free time or looking to get away, she enjoys taking road trips with the family to either the mountains or over to the coast.